On October 4, 2024, Daikin Batam just held the Service Station (SS) Meeting FY24 at the Wyndham Hotel. I think this event was very meaningful for the participants, especially for Daikin Authorized Service Partner.
Previously, I would like to tell you about the event planning process. Starting from Pak Ilham, who appointed me as the event coordinator, assisted by Ka Jesika and Pa Doli as partners who helped me from behind, I am very happy because our coordination was very good during the planning of this event. The organizers of this event are all members of the Daikin Batam after-sales division, including technicians, admins, marketing, etc.
The orientation of this event is mainly a discussion to answer questions about how to increase service quality for loyal Daikin customers. I believe, Daikin always innovates to create ways to achieve customer satisfaction. And here I really feel it. Since I joined Daikin, I have learned a lot, especially in terms of Leadership and philosophy about customer behavior.
In addition, I was more proud when Pak Darul delivered material on refrigerant recovery because the orientation of the Goals for refrigerant recovery is about sustainability, which was very relevant to my research topic when I was in college. We all have to act collectively to save the earth from the climate crisis. Here, Daikin is present as a solution to save it. And I became part of Daikin. So, I am very proud of myself.
This is some documentation of our activities! Hopefully, this event can be useful for the participants, especially to create the best service for Daikin customers. And one thing that I can be proud of myself, is that I am one of the speakers in the part of events! Thank you Daikin!